Warranty Policy

Sunfox Technologies Pvt. Ltd. warrants that your Spandan ECG device (the "Product") will be free from defects in materials and workmanship under normal use for a specified period.

1. Warranty Period

The standard warranty period for the Spandan device is Two (2) Years from the date of original retail purchase.

2. What the Warranty Covers

This Limited Warranty covers only hardware components of the Product that are not subject to accident, misuse, neglect, fire or other external causes, alterations, repair, or commercial use.

3. What the Warranty Does NOT Cover

This warranty does not cover:

• Consumable parts, such as the ECG electrode patches, unless failure has occurred due to a defect in materials or workmanship.
• Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports.
• Damage caused by use with a third-party component or product.
• Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake, or other external causes.
• Damage caused by operating the Product outside the user manual, technical specifications, or other published guidelines.

4. Warranty Claims Process

To make a warranty claim, you must contact Sunfox Technologies during the Warranty Period. We may require you to furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues, and follow our procedures for obtaining warranty service.

If a hardware defect arises and a valid claim is received within the Warranty Period, Sunfox Technologies will, at its option and to the extent permitted by law, either:

1. Repair the hardware defect at no charge, using new or refurbished replacement parts.
2. Exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.

5. Contact for Warranty Service

Please direct all warranty claims and inquiries to our support team at support@sunfox.in.